Privacy Policy

Last Updated: March 13, 2026

At Dr. Shashi's Physiotherapy Clinic & Fitness Center, we are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, store, and protect the data you share with us while using our services or visiting our website.

1. Information We Collect

We collect certain information to provide effective physiotherapy services and improve patient care. This may include:

• Personal Identification: Name, phone number, email address, and home address.
• Medical Information: Physical condition, symptoms, treatment history, and diagnostic reports.
• Communication Records: Messages, appointment requests, and interactions with clinic staff or automated systems.

2. How We Store Your Data

Patient information, including contact details and medical records, is securely stored in our internal clinic management software (CRM). We use industry-standard security measures to prevent unauthorized access, disclosure, or alteration of sensitive information.

3. WhatsApp Communication

To improve patient experience, we may communicate with patients using the official clinic WhatsApp account. By sharing your phone number with the clinic, you consent to receiving messages related to:

• Appointment confirmations and reminders
• Payment receipts and billing notifications
• Health tips or clinic updates

4. Sharing of Information

We do not sell, rent, or trade your personal data with third parties. Your information may only be shared with authorized healthcare professionals within the clinic involved in your treatment or when required by applicable law.

5. Data Retention

Medical and personal records may be retained for a reasonable period as required for clinical, legal, and regulatory purposes. After this period, data may be securely deleted or anonymized.

6. Cookies & Website Analytics

Our website may use cookies or analytics tools to understand visitor behavior and improve website performance. These tools do not collect sensitive medical information.

7. Compliance with Indian Data Protection Laws

We handle personal information in accordance with applicable Indian privacy regulations, including the Digital Personal Data Protection Act (DPDP Act) 2023.

8. Contact Information